Frequently Asked Questions
Everything you need to know about your favorite meaningful jewelry.
What materials are ALEX AND ANI products made of?
Our jewelry is crafted with high-quality materials including recycled brass and sterling silver. Many of our pieces feature finishes like Shiny Silver, Rafaelian Gold, or Rose Gold, and are adorned with genuine crystals, beads, and symbolic charms.
How do I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, we recommend removing jewelry before swimming, bathing, or exercising. Avoid contact with perfumes and lotions, and store your items in a cool, dry place when not in use.
What is your return policy?
We offer a 30-day return policy for unworn jewelry in its original packaging with tags attached. Please note that final sale items and personalized pieces are not eligible for return.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your jewelry for a special occasion sooner.
Are your bracelets adjustable?
Most of our signature wire bangles feature an innovative sliding mechanism that allows them to expand and contract for a perfect, customized fit on any wrist.
Can I track my order once it has shipped?
Yes! Once your order departs our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.